Health product · Mobile app · Startup

A calmer way to live with dialysis.

Uppermed dashboard and appointment screens with illustrated patient and doctor

As founding designer, I took an App Store health app from research to launch and helped the startup raise $600K.

Role
Founding designer
Timeline
3 months
Team
CEO, 3 developers
Problem

Four paper logs a day.

Home dialysis patients tracked their body data by hand. Their care teams couldn't see it between visits.

Handwritten paper log of dialysis data
Before Uppermed
Manual logs, no real-time sync

Slow to fill in, easy to forget, impossible to share.

Patients
A heavy daily burden

Fluid, blood pressure and weight, four times a day.

Clinicians
No view between visits

Progress was hard to monitor remotely.

Communication
No clear channel

Phone calls and third-party apps filled the gap.

Research

25 conversations with patients and clinicians.

Patients aged 40 to 80, and the people who care for them.

Avatar of the persona Jacky Wang
Jacky Wang
55 · Former taxi driver · Father of two

His illness changed his career. He wants to stay in control of his treatment.

Needs
  • Clearer talks with his doctors.
  • To feel in charge of his treatment.
Challenges
  • Logging data four times a day.
  • Forgetting hospital check-ins.
Opportunity

Less logging. More living.

How might we help patients manage treatment more easily, while staying close to their care team?

Sync data automatically

No more manual entry.

Share in real time

Clinicians see progress as it happens.

Guide every log

Clear steps, fewer mistakes.

Ideation

One sitemap. Three dashboards. One winner.

10 participants chose the third idea: a clear landing view with details one tap away.

Three dashboard ideas with pros and cons
Annotated wireframes of dashboard, detail, trend, notes and chat
Design

Your data. Your trends. Your care team.

One dashboard, clear trend charts and a direct chat with care providers.

Iterations

Clearer with every test.

Tested with 10 users and checked against WCAG, so older patients read everything with ease.

Dashboard before and after
Dashboard
Easier to use

A clear date picker, details on their own page, chat one tap away.

Trend screen before and after
Trends
Every category in view

Tabs replaced a hidden dropdown.

Impact

Loved by patients. Trusted by clinicians.

Tested with 10 patients and 10 clinicians.

9/10
Error-free

Patients finished all 5 tasks without errors.

9
Net Promoter Score

Out of 10, for “Would you recommend it?”

10/10
Lighter workload

Doctors and nurses felt the difference.

Final design

The hi-fi prototype.

Reflection

Empathy is the work.

Friendlier empty states, a family mode for remote care and playful note-taking. Seeing patients take charge of their recovery taught me what design is for.